Shipments and returns

Your pack shipment

The shipping rate depends on your delivery location and service: The specific shipping charge and service options applicable to your order will be displayed during the checkout process. Note that the shipping charge includes postage and a handling charge.

Depending on your location, a local sales tax may be applicable. Purchases made in Australia are subject to 10%GST, purchases made by customers outside Australia are not subject to this tax..

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

DELIVERY

Purchases are shipped from our warehouse in Sydney by courier to arrive within 2-5 working days from receipt of purchase. Items are shipped same day if order was received before 2pm, otherwise will be shipped the next working day. 

Order deliveries will be performed within working days between 9-5pm if sent by courier. Otherwise will arrive at your local post office office when sent via Australia Post.

Alliance Gear Pty Ltd are not liable for any damage associated with delivery.

Returns

 Any goods purchased on the Alliance Gear Pty Ltd online store can be returned only in the following circumstances:

- The incorrect item was received, in this case we will pay for return shipment and resend the correct item.

- The size of the item purchased is incorrect, in this case we will exchange the goods, yet the purchaser must pay for shipment return.

- The item is faulty, in this case we will pay for return shipment and resend the item. 

- The goods have not been used or opened and is returned within 7 days of purchase, in this case an exchange or refund will be granted.

In all cases a receipt number will need to be provided to our accounts manager and a copy of the receipt also.